Oasbit Support Center
Frequently Asked Questions
Welcome to our frequently asked questions page. We've compiled a list of common questions and answers to help you get the most out of our products and services. If you can't find the answer to your question here, please don't hesitate to contact us.
Most common questions regarding Oasbit and its overall services.
Was this site built with Oasbit?
Yes, all the content and features on the website are developed and constructed by Oasbit. This includes the design, layout, and functionality of the website as well as any additional features such as forms, databases, and integrations with other systems. So you can expect the same quality for your own projects.
What is required before placing an order?
After selecting a package, you will be directed to checkout before placing an order. At checkout, you will have the opportunity to provide all of the necessary documents and information for us to begin your order. Some information and documents are required for us to initiate your project.
Additionally, you will be able to review our general terms of service, policies, and the specific terms of the service you have chosen. This will ensure that we have all the necessary information and that you are fully aware of our policies before we commence work on your project.
Providing all the necessary documents and information will help us to understand your requirements and goals and execute your project in an efficient and effective way.
What happens after I place an order?
When you place an order for one of our services, an account manager will be assigned to you. You can expect a call back within the preferred time selected at checkout.
Your account manager will conduct a full audit of your requirements and preferences, and set up an account for you. You will be able to follow up with tasks live in your My Oasbit dashboard.
Our goal is to provide a smooth and efficient service experience, leveraging our expertise in AI-powered digital marketing and partnerships with industry-leading QMS, CMS, CMR, and WI partners.
Why should I trust Oasbit?
There are several reasons why you should trust Oasbit for your digital marketing needs.
First, we offer a 100% money-back guarantee if we do not comply and abide by what we advertise. This means that you can trust that we will deliver on our promises.
Additionally, you can view our customer success portfolio, which showcases the projects we have worked on and the positive impact we have had on our clients’ businesses. Our signature “Powered by Oasbit” is also placed on the footer of every website we have worked on, so you can see our work firsthand. Furthermore, we are happy to provide references from our past clients and answer any questions you may have.
We are confident in our ability to deliver high-quality services and are always open to feedback and suggestions.
Legal questions and answers to help you better understand our Terms and Conditions.
Can I use the website's content or features for commercial purposes without written consent?
No, you may not use any of the website’s content or features for commercial purposes without written consent from AZ Pathfinders Inc.
What happens if a third-party tampers with Oasbit's integrations without their knowledge and approval?
If a third-party tampers with Oasbit’s integrations without their knowledge and approval, the contract and their responsibility for services will be voided.
What is Oasbit's refund policy?
Oasbit’s refund policy states that you may be eligible for a full refund if you experience technical issues with the product that cannot be resolved. You may be eligible for a partial refund at their discretion if you are not satisfied with the product for any other reason. To request a refund, please contact email@example.com within 30 days of purchase, and include your order number and a detailed explanation of the issue you are experiencing.
What are the payment terms for Oasbit's services?
By using Oasbit’s services, you agree to their payment terms. Payment structures are explained before checkout, and most services include an upfront setup fee. Payments are automatically captured via a credit card on file or via digital methods such as Coinbase for cryptocurrency payments. If you opt for offline payments, such as Interac or checks, you are liable for paying by the due date on invoices. Failure to make payments may result in service suspension or termination without notice. Late fees or interest may be charged on overdue payments, and a reactivation fee may be charged to reinstate a suspended account.
What happens if I violate Oasbit's terms of service?
If you violate Oasbit’s terms of service, they reserve the right to terminate your use of the website at any time, without notice, for any reason.
Legal questions and answers to help you better understand our Terms of Services.
What is Oasbit's Acceptable Use Policy, and why is it important to read and follow it?
Oasbit’s Acceptable Use Policy (AUP) outlines the permitted and prohibited uses of our services. By using our services, clients agree to follow the AUP. Violations of the AUP may result in termination or suspension of services. It is important to read and follow the AUP to ensure compliance with our terms of service and to avoid any potential legal or financial consequences.
What is Oasbit's Service Level Agreement (SLA), and what happens if Oasbit fails to meet its commitments?
Oasbit’s SLA outlines the level of service we commit to provide to our clients, including uptime, response time, and support. If we fail to meet our SLA commitments, clients may be eligible for service credits or other remedies as outlined in the SLA. However, the SLA does not apply to service interruptions caused by factors outside of our control, such as natural disasters or internet outages.
How does Oasbit protect client data and privacy?
What happens if there is a dispute between a client and Oasbit?
Any disputes arising from our services or these terms and conditions shall be resolved through good-faith negotiations between the parties. If a dispute cannot be resolved through negotiations, the parties agree to submit to binding arbitration in accordance with the rules of the American Arbitration Association. However, this clause does not prevent either party from seeking injunctive relief or other urgent remedies from a court of competent jurisdiction.
What are Oasbit's warranties?
Oasbit warrants that our services will be provided with reasonable care and skill, in accordance with industry standards, and in compliance with applicable laws and regulations. However, we do not warrant that our services will be error-free, uninterrupted, or free from viruses or other harmful components. Clients acknowledge that our services are provided on an “as-is” basis, and we make no other warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
What types of information does Oasbit collect from its users?
Oasbit collects personal information such as name, postal address, email address, and telephone number, as well as information about users’ internet connection, equipment, and usage details.
How does Oasbit use the personal information collected from users?
Oasbit uses the personal information collected from users to operate and maintain the website, improve the website, communicate with users, verify their identity, prevent fraud or other unauthorized activity, and comply with applicable laws and regulations.
How long does Oasbit retain users' personal information?
Does Oasbit share users' personal information with third parties?
Oasbit may share users’ personal information with other third parties to whom the user explicitly asks us to send their information or with law enforcement, government agencies, or authorized third parties if we believe disclosure is necessary to protect our rights or comply with a legal or regulatory obligation.
What rights do users have with respect to their personal information collected by Oasbit?
Users have the right to access, correct, or delete their personal information, as well as the right to opt-out of receiving communications from Oasbit. California residents also have the right to know what personal information is collected about them, the right to request deletion of their personal information, and the right to opt-out of the sale of their personal information. European Union residents have similar rights under the General Data Protection Regulation (GDPR).