Terms and Conditions

1. Acceptance of Terms

By accessing and using Oasbit's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms apply to business-to-business (B2B) clients: companies, agencies, and professionals purchasing digital services for business use. Our website and paid offerings are not consumer retail products for personal household use. If you are contracting on behalf of a company, you represent that you have authority to bind that company.

2. Description of Services and Applications

Oasbit provides comprehensive digital solutions including services and software applications for businesses. We offer these services to clients in Canada, the United States, the EU/EEA, the United Kingdom, and other markets we serve, typically delivered remotely. Our offerings include but are not limited to:

• Search Engine Optimization (SEO)
• Web Development and Design
• Mobile Application Development
• Digital Marketing and Advertising (ADS)
• Social Media Management (SMM)
• Generative Engine Optimization (GEO)
• Consultation and Strategy Services (CNS)
• Customer Relationship Management (CRM) Software
• Business Automation Solutions

3. General User Responsibilities

As a user of our services and applications, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account credentials
• Use our services in compliance with applicable laws
• Not engage in any illegal or unauthorized activities
• Respect intellectual property rights
• Not interfere with or disrupt our services
• Comply with all third-party platform terms of service

Note: Additional specific client responsibilities for service delivery are outlined in Section 17.

4. Payment Terms

Payment terms for our services and applications are as follows:

• Payment is due according to the agreed-upon schedule
• Online checkout and listed prices are in USD or CAD as shown at checkout or in your service agreement. EU/EEA/UK business clients are charged in the currency displayed (USD or CAD); we do not collect EU VAT through this website.
• Late payments may incur additional fees
• Refund Policy (commercial B2B term): Refunds are only available within the first 30 days of service commencement. No refunds will be issued after 30 days. This is a contractual commercial term for business clients and is not a statutory consumer cooling-off or withdrawal right.
• We reserve the right to suspend services for non-payment
• Subscription-based services (applications) are billed monthly or yearly as selected

5. Platform Intellectual Property

All content, trademarks, and intellectual property on our platform are owned by Oasbit or our licensors. You may not:

• Copy, modify, or distribute our platform content without permission
• Use our trademarks or logos without authorization
• Reverse engineer or attempt to extract source code from our applications
• Create derivative works based on our platform or services

Note: Detailed intellectual property rights for custom work and deliverables are outlined in Section 19.

6. Service Modifications

We reserve the right to modify, update, or discontinue our services and applications. We may:

• Update or modify our services and applications
• Add new features or remove existing ones
• Change service pricing with reasonable notice
• Discontinue services with reasonable notice
• Suspend services for technical issues or policy violations

Note: Detailed service level commitments and availability terms are outlined in Section 12.

7. Limitation of Liability

To the maximum extent permitted by law, Oasbit shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

Product and Service Misuse: Oasbit is not liable for any damages, losses, or consequences arising from the misuse, abuse, or improper implementation of our products and services. Clients are solely responsible for ensuring proper use and compliance with all applicable laws and regulations.

Unauthorized changes: If you or any third party alters your website, marketing strategy, campaigns, or organic visibility work without Oasbit's prior written approval, warranty coverage and Oasbit's liability are immediately void as set out in Section 22.

8. Termination

Either party may terminate this agreement with 60 days written notice. Upon termination:

• All outstanding payments become immediately due
• Access to services will be discontinued after the 60-day notice period
• Data may be deleted according to our data retention policy
• Confidentiality obligations remain in effect
• Early termination fees may apply as specified in your service agreement

9. Governing Law

These terms shall be governed by and construed in accordance with the laws of Ontario, Canada. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Ontario. This applies to clients in the EU/EEA, UK, and elsewhere unless a signed service agreement expressly provides otherwise. Personal data is handled as described in our Privacy Policy.

10. Contact Information

For questions about these Terms and Conditions, please contact us:

11. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of the modified terms.

Privacy: Your privacy is governed by our separate Privacy Policy, which is incorporated by reference into these terms.

12. Service Level Agreement

We strive to maintain high service standards, however:

• Service availability is provided on a "best effort" basis
• We do not guarantee 100% uptime or error-free operation
• Scheduled maintenance will be announced with reasonable notice
• Emergency maintenance may occur without prior notice
• Performance metrics are not guaranteed and may vary

13. Force Majeure

Oasbit shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, acts of God, or extreme weather conditions
• Government actions, war, terrorism, or civil unrest
• Internet outages, cyber attacks, or third-party service failures
• Pandemics, epidemics, or public health emergencies
• Labor disputes, strikes, or other industrial actions

14. Indemnification

You agree to indemnify and hold harmless Oasbit, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from:

• Your use of our services in violation of these terms
• Your violation of any applicable laws or regulations
• Your infringement of any third-party rights
• Your misuse or improper implementation of our products or services
• Any content you submit or transmit through our services

15. Dispute Resolution

In the event of any dispute arising from these terms or our services:

• Parties agree to attempt good faith negotiation before legal action
• Mediation may be required before litigation
• Any legal proceedings shall be conducted in Ontario, Canada
• Each party shall bear their own legal costs unless otherwise ordered by a court
• Class action waivers may apply as permitted by law

16. Service Performance Expectations

Our services are provided with realistic performance expectations:

• SEO Services: We cannot guarantee specific search engine rankings due to algorithm changes, competitor actions, and market factors beyond our control
• Web Development: Performance metrics may vary based on hosting environment, user devices, and internet connectivity
• Mobile Applications: App store approval is subject to platform policies and guidelines that may change
• Advertising Campaigns: Performance depends on market conditions, competition, and platform algorithm changes
• GEO Optimization: AI search engine performance may vary due to evolving AI models and search behaviors
• All services are provided on a "best effort" basis with industry-standard practices

17. Client Responsibilities

To ensure optimal service delivery, clients must provide:

• Timely access to websites, social media accounts, and advertising platforms
• Content approval within agreed-upon timelines (typically 3-5 business days)
• Brand guidelines, logos, and marketing assets in required formats
• Accurate business information and contact details
• Cooperation with our team and adherence to recommended strategies
• Payment of invoices according to agreed schedules
• Notification of any changes to business operations that may affect services
• Prior written approval from Oasbit before you or any third party changes the website, marketing strategy, advertising or organic visibility campaigns, tracking, SEO/GEO configuration, or related technical implementations we manage or deliver (see Section 22)

18. Software Licensing (Applications)

For our software applications (CRM and other SaaS products):

• Licenses are granted on a subscription basis for the duration of active service
• User limits and seat restrictions apply as specified in your package
• Access is provided through secure login credentials
• Data export capabilities are available during active subscription
• API access is subject to rate limits and usage policies
• Custom integrations may require additional development and fees
• Software updates and new features are included in subscription fees

19. Intellectual Property Rights

Intellectual property ownership is defined as follows:

• Custom Development: Client owns custom code, designs, and content created specifically for their project
• Oasbit IP: We retain ownership of our proprietary methods, tools, templates, and general knowledge
• Third-Party Assets: Licensed third-party components remain subject to their original licenses
• Work Product: Deliverables (websites, apps, content) are owned by the client upon full payment
• Background IP: Our existing intellectual property remains our property
• Portfolio Rights: We may showcase completed work in our portfolio with client permission

20. Third-Party Platform Compliance

Our services may involve third-party platforms with their own policies:

• Search Engines: Google, Bing, and other search engines may change algorithms and policies
• Social Media: Facebook, Instagram, LinkedIn, and other platforms have evolving advertising and content policies
• App Stores: Apple App Store and Google Play Store policies may affect mobile app approvals
• Advertising Platforms: Google Ads, Facebook Ads, and other platforms may suspend accounts for policy violations
• Clients are responsible for compliance with all third-party platform terms of service
• We will work within platform guidelines but cannot guarantee platform approval or continued access
• Account suspensions or policy violations may affect service delivery and are beyond our control

21. Lifetime Development Warranty

Oasbit provides a lifetime warranty on custom developments, builds, and automations delivered by our in-house team. Coverage includes defect repair and restoration of Oasbit-authored functionality for websites, applications, ecommerce builds, and workflow automations.

Important condition: The lifetime warranty remains valid only while the deliverable has not been modified by you or any third party without Oasbit's prior written approval (any developer, agency, freelancer, tool operator, or other party other than Oasbit). Client content updates through approved admin interfaces do not void coverage. Unauthorized code changes, plugin overrides, campaign or strategy alterations, or other unapproved modifications immediately void warranty eligibility under Section 22 until Oasbit restores the project to a supported baseline.

Full scope, exclusions, and claim instructions are in our Lifetime Development Warranty, which is incorporated by reference into these Terms.

22. Unauthorized Changes; Voidance of Warranty and Liability

While Oasbit is engaged to work on your website, marketing, advertising, SEO, GEO, or other organic visibility services — and for any period covered by our Lifetime Development Warranty — you must not allow unapproved changes to the work we deliver or manage.

If you or any third party (including employees, contractors, freelancers, other agencies, hosting providers, or tool operators) makes changes to any of the following without Oasbit's prior written approval:

• Website code, design, configuration, hosting, DNS, CMS setup, plugins, themes, or integrations
• Marketing strategy, messaging, funnels, or conversion paths we designed or are executing
• Advertising campaigns, budgets, targeting, creatives, or account settings we manage
• Organic visibility work, including SEO/GEO implementation, content structure, schema, tracking, analytics, Search Console / analytics properties, or related technical settings

then, effective immediately upon such change:

• All warranties — including the Lifetime Development Warranty and any service assurances — are voided
• Oasbit has no liability for any issues, damages, losses, downtime, ranking or visibility declines, account suspensions, data loss, wasted media spend, or other consequences that arise during or after our engagement in connection with the website, marketing, campaigns, or organic visibility work
• Oasbit is not obligated to diagnose, repair, or reverse those issues unless you separately engage us (at our then-current rates) to audit and restore a supported baseline

Allowed without voiding coverage: routine content updates you make through approved admin interfaces (for example text, images, products, or blog posts) that do not alter technical implementation, campaign structure, tracking, or strategy we manage.

To preserve warranty and liability protections, request changes through Oasbit and obtain written approval before anyone else implements them.

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